What Actionable Empathy Means for Customer Success

Customer Success Managers are masters of empathy. It’s often on our shoulders to show the customer the company cares. But empathy goes beyond kind and understanding email responses. Empathy enters behind the scenes of the face to face interaction. I practice Actionable Empathy, which reminds me that one valuable way to show care to a customer is by making moves on their behalf and getting results.

--

--

--

Millennial Career Strategist. Startup Professional. I befriend all office dogs. Not all #techladies code. :) Find me at www.cairo-amani.com

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

How to Be an Email Bully

The Work-From-Where Debate

Can One Pursue MBA without Work Experience?

Lift Your Legacy: Stepping out on your own to find your destiny with Nicole D.

Five Keys to Finding a Job

The Role of The User Experience Designer Doesn't Start With The User

HR is a useless joke. Just admit it.

The secret to landing a great internship

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Cairo Amani

Cairo Amani

Millennial Career Strategist. Startup Professional. I befriend all office dogs. Not all #techladies code. :) Find me at www.cairo-amani.com

More from Medium

How Many Sales Channels?

small shopping cart with money in it next to laptop

Customer Success Manager to Win Sustainable Business Growth

10 essential social media KPIs to track right now

Importance of Customer Relationship Management in this current era.

CRM, Business Intelligence, Market research and Planning will assure the success of a Business.