What Actionable Empathy Means for Customer Success

Customer Success Managers are masters of empathy. It’s often on our shoulders to show the customer the company cares. But empathy goes beyond kind and understanding email responses. Empathy enters behind the scenes of the face to face interaction. I practice Actionable Empathy, which reminds me that one valuable way to show care to a customer is by making moves on their behalf and getting results.

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Cairo Amani

Cairo Amani

Millennial Career Strategist. Startup Professional. I befriend all office dogs. Not all #techladies code. :) Find me at www.cairo-amani.com