As the work world changes and Millennials and Gen Z seek validation, recognition and opportunities to contribute to organizations at a high level, the work and social culture of tech companies becomes coveted. A decade ago, I would’ve assumed I needed to be a developer to have a satisfying job…


I’m a startup enthusiast through and through; give me a seed stage unicorn over Google and Facebook any day. In my particular field, Customer Success, there’s something magical about creating the systems — sometimes the first of their kind — that a small business will use to connect with its…


I’ve been in Customer Success for about six years now and I’ve had the pleasure of working with dozens of amazing, competent Customer Success leaders and teams. I took every opportunity I could to learn from them. What made them successful? What made them good? …


Customer Success Managers are masters of empathy. It’s often on our shoulders to show the customer the company cares. But empathy goes beyond kind and understanding email responses. Empathy enters behind the scenes of the face to face interaction. …


Interviewing is a nerve wracking, stressful process for many job seekers. Vague questions like “Tell me about yourself” can leave anyone struggling for an appropriate answer. But when you have a strong brand, you have a strong career story and “Tell me about yourself” or “What are you looking for”…


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There’s a lot of pressure in Startup Company Culture to increase your output — but when input is already high, how can you up your game without depleting your energy?

Contrary to what you might believe, being high performing is not necessarily about working harder, it truly is about working…


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Although Customer Success is at the forefront of countless business discussions, many founders will say their Customer Success org is still messy and unorganized. It’s understandable, especially in early stage companies. …


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As the world faces a global pandemic, many people are finding themselves without jobs — either suddenly or with some leeway. At any rate, the economy is suffering, hiring has slowed and millions of Americans are affected. …


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In light of COVID-19, many tech companies switched to remote work overnight. While the day to day might easily lend itself to out-of-office environments, people aren’t always so easily transitioned. Remote employees have to be in the proper mindset to stay focused, comfortable and connected while working from home. …


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Americans across the country are having a unique shared experience; fear over job stability. As we face COVID-19, many companies are scaling back on costs, which often means salary cuts or worse, letting go of team members. Should you be in the unfortunate position of having lost your job, you…

Cairo Amani

Millennial Career Strategist. Startup Professional. I befriend all office dogs. Not all #techladies code. :) Find me at www.cairo-amani.com

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